University of Essex Online scores 93% for student satisfaction in 2017 NSS


09th Aug 2017


Online study


In results released today, University of Essex Online has achieved a score of 93% for overall student satisfaction in the 2017 National Student Survey (NSS). This is significantly higher than the sector average of 85% for part-time and 84% for full-time providers for higher education institutions in England.

The National Student Survey (NSS) is a high-profile questionnaire and was completed by final-year UK undergraduate students in 2017.The survey is independently conducted on behalf of HEFCE (the Higher Education Funding Council for England) and gives students the opportunity to share their experiences about their course and institution.

In addition to the overall satisfaction score of 93%, the University of Essex Online has achieved above average results in a number of key areas. These include “Teaching on my course”, where University of Essex Online received a score of 91% compared to the sector average for part-time and full-time of 85%. This section asked students to give their feedback on how good staff are at explaining things, whether staff made the subject interesting, whether the course is intellectually stimulating and whether students were challenged to achieve their best work.

University of Essex Online also scored highly in the section entitled “Learning Opportunities”, with a result of 94% compared to the sector average for part-time of 83% and full-time of 84%. This section required students to respond to questions asking if their course has provided them with opportunities to explore ideas or concepts in depth, bring information and ideas together from different topics and to apply what they have learnt.

And finally, University of Essex Online received an extremely high score in the category of “Assessment and Feedback”, receiving 92% compared to the sector average for part-time of 82% and 73% for full-time.

Nicola Pittman, Managing Director for University of Essex Online said: “We are extremely pleased with our 2017 NSS results. Here at University of Essex Online, we pride ourselves on our extremely high quality teaching and student support and we are delighted that the hard work carried out by our tutors and our team of dedicated Student Advisers has been recognised in this year’s NSS results. This result reinforces our reputation as a top higher education provider and further strengthens the global perception of online learning as a genuine alternative to campus study. On behalf of our team, I would like to thank and congratulate our 2017 students and graduates.”

University of Essex Online courses are delivered by Kaplan Open Learning, an experienced online learning provider. The University and Kaplan have developed their partnership since 2007 to offer high quality online courses.

Visit our recent blog post for the latest National Student Survey (NSS) 2022 results.