Even though you’re not on campus, you’ll still receive the top–notch support and assistance you would expect.
From day one of browsing our website through to graduation, we are always happy to lend a helping hand, offer an ear or talk through your options.
If you’re thinking of apply to one of our courses, it’s our friendly Admissions Team you’ll be speaking with. They are available to answer any questions you have about our courses, your application, entry requirements and any other issues you may have. From the first time you contact us, you’ll be assigned an Adviser who will be the only person you speak to throughout the admissions process – meaning no explaining yourself repeatedly or having to resend documents.
Find out more about our how our Admissions Team work here.
Once you are accepted onto your course, you will be assigned a dedicated Student Adviser who will stay with you throughout the duration of your studies. They exist as your first point of contact and mentor, and will support you throughout your course and provide guidance.
Find out more about our how our Student Support Team work here.
During each module, you will be able to rely on your module tutors to provide any academic support you need. In particular, you will be in contact with your tutor for:
- discussion board participation
- live question and answer sessions
- feedback on coursework
- responding to your questions by phone and/or email
- regular virtual office hours
For students completing a final project or dissertation, you will be assigned a supervisor during that module. They will be there to support you throughout the project and provide feedback and academic assistance.
Alongside your Student Adviser and module tutors, you’ll also have access to support from the Study Skills team throughout your course. They are on hand to help build up your academic skills alongside your course content. You can get in touch to receive support for a whole range of topics such as referencing, using the library, structuring an essay, planning your assignments, and time management. If you ever want to contact them, you can get in touch via email, phone or you can arrange a one-to-one session to discuss your concerns in more detail.
It’s essential to us that you can access our online learning facilities at all times! If you have any technical issues, please contact us by phone.
Support for students with disabilities
We aim to make all of our courses as accessible as possible. In order for us to best support you, please make us aware of any disabilities or learning difficulties that you have during the admissions process. Then our Head of Student Experience and Welfare will assess your needs and consider any further support we can offer you. We will also be able to advise you on any funding that may be available for you.