Even though you’re not on campus, you’ll still receive top–notch support and assistance.
From day one of browsing our website, all the way through to graduation, we are always happy to lend a helping hand, offer an ear or talk through your options.
The admissions process
If you’re thinking of applying for one of our courses, it’s our friendly Admissions team you’ll be speaking with first. They are available to answer any questions you may have about our courses, your application, entry requirements, funding your studies, and any other issues you may have. From the first time you contact us, you’ll be assigned an Admissions Adviser who will be your key contact throughout the admissions process – meaning no explaining yourself repeatedly or having to resend documents.
Find out more about our how our Admissions team works here.
Your Student Support team
Once you are accepted onto your course, you will be supported by a dedicated Student Support team for the duration of your studies. Student Advisers will be your first point of contact and will support and guide you throughout your studies.
Your time studying with us begins with our induction, which you can find out more about here.
Academic support
During each module, you will be able to rely on your module tutors to provide any academic support you need. In particular, you will be in contact with your tutor for:
- discussion board participation
- live question and answer sessions
- feedback on coursework
- responding to your questions by phone and/or email
- regular virtual office hours
For students completing a final project or dissertation, you will be assigned a supervisor during that module. They will be available to support you throughout your project and provide feedback and academic assistance.
Study Skills
Alongside the Student Support team and module tutors, you’ll also have access to support from the Study Skills team throughout your course. They are on hand to help you build up your academic skills alongside your course content. You can get in touch to receive support for a whole range of skills such as referencing, using the library, structuring an essay, planning your assignments, and time management. You can contact them via email or phone, or arrange a one-to-one session to discuss your concerns in more detail.
IT support
It’s essential to us that you can access our online learning facilities at all times! If you have any technical issues, please contact us by phone.
Disability support
We aim to make all of our courses as accessible as possible. In order for us to best support you, please make us aware of any disabilities or learning difficulties that you have during the admissions process. Our Head of Student Experience and Welfare will assess your needs and consider any further support we can offer you. We will also be able to advise you on any funding that may be available for you.