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Spotlight on…Student support

The Student Support team

Despite the headlines that more and more UK students are dissatisfied with the level of student support they receive1, here at University of Essex Online we received our highest-ever National Student Survey result in 2015. So what is it that sets us apart from other universities? Here’s how we are providing our students with greater help and thus a higher-quality learning experience…

Application and enrolment support

Every one of our students starts their online learning journey by applying online. Studying for a degree is a big commitment, and we know that it can be intimidating filling out forms and supplying documents (particularly if you’re also applying for an undergraduate student loan).

To make your application as smooth and easy as possible, we have a dedicated and enthusiastic Admissions Team on hand to guide you through the paperwork and documentation. You’ll be assigned a personal Admissions Adviser who will be available via email, phone or Live Chat.

No question is ever too big or too small and our team have extensive knowledge of our courses, online learning, student loans and the application process. The team will never pressure you into starting a course you’re uncertain about, and they’ll be able to assess your previous experience and qualifications to check that you’re applying for the right level and programme.

 

Academic support

Once you’re enrolled and ready to start your course, you’ll receive login details for our virtual learning platform. On the platform you can watch videos and read tutor biographies. Your module tutors will be in regular contact with you throughout the course. In particular you will have tutor contact through discussion board participation, question and answer sessions, feedback on coursework and by responding to your questions via phone or email. Again, whatever your question or problem, we will work with you to find a solution.

Our online tutors have vast experience delivering traditional campus and online tuition and are very approachable and accessible. We also limit class groups to a maximum of twenty students to ensure that all our students receive the attention and assistance they need.

At University of Essex Online, we also understand that a certain amount of flexibility is required when a student is studying part-time. If your personal situation changes during your studies, we will work with you to make the necessary adjustments to your course load.

 

Personal support

Throughout your studies you’ll also be assigned a personal Student Adviser. They will be your first point of contact throughout your studies and will serve as your mentor. The role of your Student Adviser is to support you during the course and provide guidance on your progress.

The team are committed to answering emails and messages within 24 hours (excluding weekends and UK bank holidays), so you’ll never have to wait too long for a resolution to your problem.

Over the months and years of your course, our Student Advisers develop a close bond with their students. Our graduate testimonials show just how much of an impact this dedicated support has; Francesca Soliman, a BA (Hons) Criminal Justice graduate said “thanks to the excellent support received from my student adviser and my tutors I found my confidence growing day by day.” And Lance Bombardier (LBdr) Michael Aberdeen said “I can’t thank University of Essex Online enough for all the help and support they have given me. There has never been an occasion where my Student Adviser has not been at the end of the phone willing to listen and offer advice.”

 

So in summary, at University of Essex Online you’re never left alone to struggle though any part of your online learning journey. Want to get started? Download our prospectus today.

1 http://www.theguardian.com/higher-education-network/2015/jun/04/dissatisfied-students-want-more-contact-time-with-teaching-staff