What support is available while I study?


22nd Jan 2020


Online study


Studying a university degree is very rewarding – but there’s no doubt that it is also a challenge. Most people rely heavily on their friends and family for support, especially during tough modules or final assignments.

It’s equally crucial that you receive a high level of support from your academic institution. Today we are going to highlight the many different ways we provide assistance and guidance to our students, resulting in excellence for teaching, learning and academic support in the 2023 National Student Survey.


Application and enrolment support

Right from the start of your journey, we are committed to making sure you choose the right course to support your career aspirations. Along with the information on our website and in our prospectus, you can also speak to a member of our Admissions team at any time throughout the process.

From the first time you contact us, you will be assigned a personal Admissions Adviser who will guide you through the process. They will help you select the perfect course for your future plans, work out which funding option is right for you (including helping you apply for a student loan if you’re eligible), and guide you through submitting all your supporting documentation.

No question is ever too big or small and our team have extensive knowledge of our courses, online learning, student loans and the application process. The team will never pressure you into starting a course you’re uncertain about, and they’ll be able to assess your previous experience and qualifications to check that you’re applying for the right level and programme.


Personal support

Once you’ve enrolled and are ready to start your course, a Student Adviser from your dedicated Student Support team will be in touch to welcome you.  Student Advisers will be your first point of contact and will be on hand to mentor and guide you as you settle into your studies.

The team are committed to answering emails and messages within 24 hours (excluding weekends and UK bank holidays), so you’ll never have to wait too long for a resolution to your problem.

At University of Essex Online, we understand that a certain amount of flexibility is required when a student is studying part-time. If your personal situation changes during your studies, your Student Support team will work with you to make the necessary adjustments to your course load.


Academic support

Once you’ve started your course, you will have regular contact with your module tutors – through discussion board participation, live question and answer sessions, feedback on assignments, and by responding to your questions via phone or email. Whatever your question or problem, we will work with you to find a solution.

Our online tutors are very knowledgeable and approachable and they all have vast experience in delivering traditional campus and online tuition. We limit class groups to a maximum of twenty students to ensure that all our students receive the attention and assistance they need.


What our students say

Over the months and years of your course, our Student Advisers and academic tutors often develop a close bond with their students. Our graduate testimonials show just how much of an impact this dedicated support has.

Law student Emanuela Meloyan said, “Without the help of my tutor Emily and Student Adviser Christina I wouldn’t be where I am today. They are so approachable, understanding and they treat you with respect as well as helping you every step of the way. Whether it will be with personal matters, financial issues, programme confusions etc. They have always been there to support me.”

And Katie Mitchell, a BA (Hons) Business and Management student who studied while she was serving as a Sergeant in the Royal Signals, said:  “My Student Advisor was always willing to help. He helped me to arrange some additional flexibility in my coursework prior to deploying to Afghanistan in 2013 for seven months as I was concerned that I would miss deadlines or lose marks for not contributing regularly enough.”


Want to study at a university with this level of support throughout your studies? Grab a prospectus today to explore our courses.